Home Customer Care
Help

Customer Care

Our Story

Paashma is a small house of considered luxury — bags, eyewear and timepieces made in limited runs by independent makers. We believe in a few things done exceptionally well: honest materials, restrained design, and pieces that only get better with age.

Shipping & Delivery

Complimentary delivery across the UAE on orders over AED 250, with same-day delivery available in Dubai. Regional and international shipping is offered at checkout, packed plastic-free and fully carbon-offset.

Returns & Exchanges

Enjoy 14 days to return or exchange any unworn piece in its original condition and packaging. Returns are complimentary within the UAE — simply contact us to arrange a collection.

Materials & Care

We work with full-grain leather, Italian acetate, and solid gold-tone hardware. Each piece arrives with care notes; store leather away from direct heat, and use the supplied pouch to keep eyewear and timepieces pristine.

Contact Us

Our client care team is available Sunday–Thursday, 9am–6pm GST.
Email hello@paashma.com or message us on WhatsApp — we typically reply within a few hours.