Customer Care
Everything you need to know about ordering, delivery and looking after your Paashma pieces. Still stuck? Our client care team is one message away.
Shipping & delivery
Complimentary delivery across the UAE on orders over AED 250, with same-day delivery available in Dubai. Standard orders are dispatched within 1–2 working days and arrive in 2–4 days. Regional and international shipping is calculated at checkout, packed plastic-free and fully carbon-offset.
Returns & exchanges
Enjoy 14 days to return or exchange any unworn piece in its original condition and packaging. Returns are complimentary within the UAE — simply contact us to arrange a collection. Refunds are issued to your original payment method within 5–7 working days of receipt.
Order tracking
Once your order ships you'll receive a confirmation email with a tracking link. You can also view live status from your account under Orders. If a tracking number hasn't updated within 48 hours, reach out and we'll chase it for you.
Materials & care
Every piece is made in small batches from full-grain leather, Italian acetate and solid gold-tone hardware. Store leather away from direct heat and moisture, and use the supplied pouch to keep eyewear and timepieces pristine. Care notes are included in each parcel.
Contact
Our client care team is available Sunday–Thursday, 9am–6pm GST. Email hello@paashma.com and we'll typically reply within a few hours during opening times.
Contact
Reach us at hello@paashma.com. We answer messages Sunday–Thursday, 9am–6pm GST, usually within a few hours. Outside those times we reply the next working day.
Stores
Paashma is a small-batch house rooted in the UAE. Appointments to view pieces in person can be arranged by email — we'll confirm a time and location that works for you.