Returns & Refunds
This is placeholder/template copy, not legal advice — review before publishing. Changed your mind? We keep returns simple. Here's everything you need to know about sending a piece back and getting your refund. Last updated August 2026.
14-day returns
You have 14 days from the day your order arrives to request a return. Returns within the UAE are complimentary — simply contact us to arrange a collection or drop-off. Regional and international returns are arranged case by case.
Condition
Pieces must be returned unworn and unused, in their original condition, with all tags, pouches and packaging intact. Items showing signs of wear, damage or missing components may be refused or subject to a reduced refund.
How to start a return
Email hello@paashma.com with your order number and the item you'd like to return, or start it from your account under Orders. We'll confirm the details and arrange collection or a return label within one working day.
Refund timing
Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 working days. Depending on your bank, it can take a few extra days for the amount to appear on your statement.
Exchanges
Prefer a different colour or size? Let us know when you start your return and we'll reserve the replacement where stock allows. If the piece you want is unavailable, we'll refund you instead.
Non-returnable items
For hygiene and safety reasons, certain items can't be returned once opened — including personalised or engraved pieces and any final-sale items marked as such at checkout. This does not affect your rights for faulty goods under UAE consumer-protection law.
Contact
Need a hand with a return? Email hello@paashma.com. Our client care team replies Sunday–Thursday, 9am–6pm GST.